Customer care

Support

Need help with your account, payment, rental, trailer, or playback? Email Banjara One with the information below and we will route the request for review.

Email support

Use the support email shown below for account, payment, refund, access, and technical questions. We aim to acknowledge support requests within 2 business days. Complex payment or provider investigations may take longer.

Account and sign-in help

Tell us the email address or phone number linked to your account, the device and browser you are using, and the exact error shown. Do not share passwords, OTPs, or authentication codes.

Payment and refund help

Include the movie title, order or payment reference, transaction date, amount, payment status, and a brief explanation. For your safety, never email card details, CVV, UPI PIN, OTP, or banking passwords.

Playback help

Include the movie title, device, browser or app version, approximate time of the issue, internet connection type, and a screenshot of any error. We may use entitlement and playback logs to investigate.

Report security or misuse

Contact us promptly if you believe your account was accessed without permission, a payment is unfamiliar, protected content is being redistributed, or the website is being misused. Provide links or references that help us investigate without sending sensitive credentials.

Before you write

Check that you are signed into the account used for payment, your rental has not expired, your browser is current, and your internet connection is stable. Payment and refund requests are handled under the Refund and cancellation policy.

Questions or requests

Contact Banjara One

Email us at mahaview1@gmail.com. Please do not send passwords, OTPs, PINs, CVV numbers, or complete payment-card details.