Payments and cancellations
Refund and cancellation policy
Banjara One sells time-limited digital viewing access. This policy explains when a payment may qualify for review, what information is required, and how an approved refund is returned.
When a refund may be considered
We may approve a full or partial refund for a verified duplicate charge, a successful charge that did not create the purchased entitlement, prolonged inability to access the rented title caused by a confirmed Banjara One service fault, or another circumstance where a refund is required by applicable law.
Normally non-refundable situations
A refund is normally not available for a change of mind after payment, content that has been substantially viewed, an expired access period, loss of access caused by an unsupported device or customer internet connection, incorrect account information supplied by the customer, or access restricted because of fraud, sharing, recording, or another breach of the terms.
Cancellation
Movie rentals are one-time purchases and do not auto-renew. An unpaid or failed checkout may be abandoned without charge. Once a successful payment has created digital access, the rental cannot ordinarily be cancelled simply because it has not been watched, except where applicable law requires otherwise.
How to request a review
Contact the support email shown below as soon as possible and preferably within 7 days of the transaction or access problem. Include your account email or phone, movie title, order or payment reference, transaction date and amount, a short description of the issue, and relevant screenshots. Never send your card number, CVV, UPI PIN, OTP, or banking password.
Review and decision
We verify the order, payment status, entitlement, playback records, and reported service issue. We may request reasonable additional information. Sending a request does not guarantee approval. We aim to acknowledge requests within 2 business days and communicate the outcome after the necessary checks.
Approved refund processing
Approved refunds are initiated through Cashfree against the original transaction and are generally returned to the original payment method. After the bank accepts the refund, it commonly takes about 5–7 working days to appear, although the actual time may vary by bank, payment method, holidays, and payment-network processing.
Effect on viewing access
When a full refund is approved, the related entitlement may be revoked. For a partial refund or service credit, we will tell you whether viewing access continues. A payment dispute or chargeback may temporarily restrict the related entitlement while the transaction is reviewed.
Contact
For a payment, cancellation, or refund question, contact the support email shown below. Keep your order reference available so the request can be located securely.
Questions or requests
Contact Banjara One
Email us at mahaview1@gmail.com. Please do not send passwords, OTPs, PINs, CVV numbers, or complete payment-card details.